Performance management

Supplier performance

The Purchasing department measures two areas of performance :

• compliance with master agreements (rate of use of approved suppliers, rate of application of the master agreement, rate of compliance with contractual obligations),
• supplier performance by category of purchase.

By the end of 2010, the Purchasing department had conducted 22 surveys of over 200 suppliers.

The results of the performance surveys carried out among ordering parties are conveyed to suppliers and action plans are implemented.

Purchasing performance

A quarterly report is sent to the Executive Committee; the main indicators tracked are :

• the involvement of Purchasing relative to the total amounts invoiced by suppliers,
• the added value obtained during the period.