Improving training for client advisors so as to respond better to client needs
Natixis Assurances has created an innovative digital training tool – Progress Game – for use in the insurance industry. The tool is designed to simulate “real” life-insurance advisory and sales situations for client advisors in order to help them respond better to client needs. Progress Game is a fully-interactive latest generation web 2.0 tool based on artificial intelligence techniques capable of simulating tens of thousands of interview trajectories and of understanding clients’ impressions following exchanges with client advisors.
Abstract from Target 2016, Natixis corporate document